CONTACT US
You are always welcome to contact us with your questions.
Our customer service is available 10-17 on weekdays and we normally respond within 24 hours.
You can also check out our FAQ below where we answer the most common questions or our return policy if you want to know more about returns.
COMMON QUESTIONS
Shipping and delivery
Within Sweden, you can count on 3-5 delivery days directly to your mailbox. Outside of Sweden, they can vary, but usually you will have your package within 5 working days.
If you shop for over SEK 200, we offer free shipping, otherwise it starts from SEK 29 within Sweden.
Within the EU, Norway, Switzerland and the UK: Free shipping over SEK 200, otherwise SEK 99.
NOTE: If you order to a country outside of Sweden, customs fees are added in some cases.
Kontakta oss så snart som möjligt via de kontaktuppgifter som finns angivna på vår hemsida Kelly@kellywhite.com. För mer information om hur du gör en reklamation av en vara, vänligen läs vår återbetalningspolicy.
We ship to most countries in the world. If they cannot be ordered to your country, please contact our customer service (kelly@kellywhite.com) and we will help you further.
About our nicotine pouches
Kelly White is a completely tobacco-free snus that only contains nicotine. They can also be called nicotine pouches.
All our snus varieties are of a slim design, which means that they are not as big as the usual snus and therefore not as visible under the lip. Many also think that it lays down more comfortably.
Detta innebär att de är mindre än traditionellt snus, vilket gör att de inte syns lika mycket under läppen. Många upplever också att de känns mer bekväma att ha under läppen.
Sparkling Kelly (The glitter box from Kelly White)
Our sparkling can Sparkling Kelly is available to buy in our webshop under the name Sparkling Kelly and in selected stores.
They will come glitter boxes in more colors shortly. To secure a copy when they are released, don't forget to sign up for our newsletter where all news are released first.
Sparkling Kelly is available to buy in selected stores.
Nej.
Ja, de har lock för förvaring av använda nikotinpåsar.
Team Kelly
Sophia Wilsby
CEO & Founder
sophia@kellywhite.com
+46 76 234 90 00
Johan Sundström
Business developer & Founder
johan@kellywhite.com
+46 70 181 90 50
Adrian Carlberg
Sales Retail
adrian@kellywhite.com
+46 73 933 25 41
Peter Hafverkorn
Key Account Manager DVH/SVH
peter@kellywhite.com
+46 70 888 94 73
Jakob Åkerlund
Key Account Manager
jakob@kellywhite.com
+46 70 487 54 51
Christopher Carlsson
Key Account Manager
christoffer@kellywhite.com
+46 76 525 27 83
Kalle Otkull
Key Account Gift Card
kalle@kellywhite.com
+46 70 752 43 36
Erik Edström
Account Manager Nettotobaktiister
erik@kellywhite.com
+46 70 435 73 94
Peter Lindkvist
Global Travel Retail
plindkvist@kellywhite.com
+46 70 836 16 60
Beata Krolak
Head Of Marketing
Beata@kellywhite.com
+46 72 084 85 70
Vilda Broström
Marketing Assistent
vilda@kellywhite.com
+46 76 10 66 01