CONTACT US

You are always welcome to contact us with your questions.
Our customer service is available 10-17 on weekdays and we normally respond within 24 hours.
You can also check out our FAQ below where we answer the most common questions or our return policy if you want to know more about returns.

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COMMON QUESTIONS

Shipping and delivery

Within Sweden, you can count on 1-3 delivery days. Outside of Sweden, they can vary, but usually you will have your package within 5 working days.

Within Sweden, if you shop for over SEK 299, we offer free shipping. Otherwise shippping starts from SEK 29.

Within the EU, free shipping over EUR 79 and otherwise 12.90 EUR.

To Norway, free shipping over 399 NOK and otherwise 99 NOK.

To Switzerland, free shipping over 79 CHF and otherwise 12.90 CHF.

To the UK, free shipping over 79 GBP and otherwise 12.90 GBP.

To the US, free shipping over 129 USD and otherwise 14.90 USD.

Other destinations, free shipping over 199 EUR and otherwise 24.90 EUR.

NOTE: If you order to a country outside of Sweden, customs fees and import duties are at the discretion of the customer.

Please contact us as soon as possible via the contact details provided on our website Kelly@kellywhite.com. For more information on how to make a complaint about an item, please read our refund policy.

We ship to most countries in the world. If they cannot be ordered to your country, please contact our customer service (kelly@kellywhite.com) and we will help you further.

About our nicotine pouches

Kelly White is a completely tobacco-free snus that only contains nicotine. They can also be called nicotine pouches.

All our snus varieties are of a slim design, which means that they are not as big as the usual snus and therefore not as visible under the lip. Many also think that it lays down more comfortably.

This means they are smaller than traditional snus, which means they are not as visible under the lip. Many also find that they feel more comfortable to wear under the lip.

Kelly Collection - Refill cans

Our refill cans are available to buy in our webshop or in selected stores.

We plan to launch more refill cans soon. To secure a copy at launch, we recommend that you sign up for our newsletter, where all news is released first.

Sparkling Kelly is available to buy in selected stores.

No.

Yes, there is a top lid for used nicotine pouches.

Sophia Wilsby

CEO & Founder

sophia@kellywhite.com

+46 76 234 90 00

Johan Sundström

Sales Manager & Founder

johan@kellywhite.com

+46 70 181 90 50

Mikaela Hegg

CFO

mikaela@kellywhite.com

Thomas Nyström

Head of Digital

thomas@kellywhite.com

+46 73 314 44 00

Kaveh Jamali

Key Account Manager

kaveh@kellywhite.com

+46 70 487 54 51

Peter Lindkvist

Global Travel Retail

plindkvist@kellywhite.com

+46 70 836 16 60

Kalle Otkull

Key Account Gift Card

kalle@kellywhite.com

+46 70 752 43 36